Terms and conditions

Everyone who uses the site www.artisans.hr falls under our terms & conditions.

We strongly advise you read these terms & conditions which define under which conditions our products and services are offered.

PROVIDER OF SERVICE

The provider of products & services provided on www.artisans.hr is Artisan Hrana j.d.o.o., Nalješkovićeva 21, 10 000 Zagreb, Croatia, VAT: 98745631207, COMPANY NUMBER (MB): 87654321.

USERS OF WEB SITE

This site sells alcoholic beverages. As such all of our clients must be 18 years of age or older according to Croatian law.

PRICING

All products have listed prices in European euros, EUR in short.

SHOPPING AND PURCHASING

Orders are processed via internet, artisans pro catalogue or via direct e mail.

To place an order simply enter the number of people on board, duration of the vacation and the marina where the vacation will start / sailboat will depart.

Kindly note that Artisans of Food delivers to the following Croatian marinas:

  1. Marina Dalmacija, Sukošan

  2. Marina Kaštela, Kaštel Gomilica

  3. Marina Mandalina, Šibenik

  4. Marina Baotić, Seget Donji

  5. Marina Šangulin, Biograd

  6. Marina Frapa, Rogoznica

  7. Marina Kremik Primošten

Online orders are fully automated. Clients choose among our items, add them to cart. Upon that proceed to the checkout process and fill the required personal information needed to ensure problem free delivery of products ordered. Upon writing delivery information clients are redirected to a payment gateway provided by our online payment processing partner, PayPal Holdings, Inc. ( www.paypal.com ) and asked to write down credit card details in order for the order to be charged and confirmed. Upon charging clients receive a confirmation of their order. At the time of delivery clients will be given the final invoice for their purchase. The payment can also be made via wire transfer directly to the bank account; BANK: Erste & Steiermarkische bank 2402006-114036498, SWIFT: ESBCHR 22, IBAN: HR7624020061140316498.

Orders via artisan pro catalogue require clients to fulfill & send the order through the received PDF interactive catalogue. Upoon receiving the clients order they will receive an offer with selected items and their prices in Croatian Kuna as well as the counter value in European Euro according to the exchange rate of the Croatian National Bank. If the order is confirmed the clients must finish his ordering process by wire transferring the stated amount and provide proof of payment.

Whatever method of ordering the client conducts he will recieve his order confirmation via e­mail with all neccessary details of the order such as: products, quantity, price, cost of delivery, time and place of delivery. It is important to check all the ordering details to avoid potential errors.

COSTS AND OTHER TERMS OF DELIVERY

There are no delivery charges.

There is a requirement of a minimal order of 500,00 EURO.

The latest time a client can order products listed on www.artisans.hr or artisan pro catalogue is 10 days prior to the start of sailing vacation, day of delivery.

RETURNS AND RECLAMATIONS

In case of merchandise return the client is obligated to send a justified reclamation to Artisan Hrana j.d.o.o. by e-mail, phone or in a written format.

Merchandise returns are acceptable in the following scenarios:

  • receiving  of products which was not ordered

  • receiving of products whose shelf life has expired

  • receiving of products which has a defect or was damaged prior to transportation

The clients are obligated to inspect the delivered products for possible damages during take-over. The clients also must inspect and compare delivered products to the contents on their invoice. If any product is missing or damaged or shelf life has expired the client should mention this to the delivery personnel. This is very important as we do not accept reclamations after delivery. The delivery presonell will put together a written record of complaints / errors in the delivery and the paper will include the customer’s signature. If the product cannot be substituted, Artisan Hrana j.d.o.o. will reimburse the customer for the value of products that were not delivered in a way and or state they were ordered.

Intellectual property

All content published on www.artisans.hr Internet pages which can include: text, graphics, trade marks (logos), icons, pictures, audio and video content, digital content, software and other content here not mentioned but published on our web pages, are property of Artisan Hrana j.d.o.o.. Clients who use the website www.artisans.hr are agreeing not to copy, reproduce and distribute text, graphic and visual element of Artisans of Food brand brand without explicit written permission from Artisan Hrana j.d.o.o..


CHANGES

Artisan Hrana j.d.o.o.  reserves  the right  to change any of the rules  and regulations, and is

obligated to report  any changes to  its registered users  using  e­mail addresses  submitted during

registration. All changes  will impact  the  use of our site. If you  do  not  agree with any of the here

mentioned terms of use, and you do not wish to accept them, please contact us by via mail; info@artisans.hr and do not use our Internet shop in the meantime.


EXCLUSION OF LIABILITY

Artisan Hrana j.d.o.o. does not guarantee that the content of our internet pages are suitable for our clients regarding their health and diet restrictions. Clients must carefully read all of the description of products listed on www.artisans.hr . Should any doubts about some products occur the clients must send a question regarding it via following mail; info@artisans.hr .

Legal limitations permitting, Artisan Hrana j.d.o.o. shall not answer for any direct or indirect,

accidental, material and non material damage, losses or expenses resulting from usage or the inability to use any of the information available on our internet pages. Services offered by Artisan Hrana j.d.o.o. Internet Shop do not include technical equipment and other external service expenses used for the purpose of accessing our web site, nor is not responsible for phone or mobile or any other similar expenses. The customer is using Artisan Hrana j.d.o.o. web site at his or her own discretion. Artisan Hrana j.d.o.o. does not guarantee, and is not responsible in any shape or form for any kind of direct and indirect damages the customer might suffer when using online services, computer programs (software), service providers and internet in general.


PRIVACY POLICY

The Artisan Hrana j.d.o.o. privacy policy represents a separate document and is available via hotlink on the footer of the website www.artisans.hr, right next to the hotlink for terms and conditions.

To any and all matters that are not specified in the Terms & Conditions the legal regulations and official court of Republic of Croatia overrule.